Senior Technical Account Manager-Remote

Location: A Remote Pente Principal - Trois-Rivieres / Quebec

Job type

Employment type: Full-Time

Pay: Competitive/hour

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Job description

Req#: R23273

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device:  YOU!

Location:Remote-QuebecRequisition:R23273 Senior Technical Account Manager-Remote (Evergreen) (Open)Job Posting Title:Senior Technical Account Manager-Remote

What we're looking for:

Do you excel at Account Management, Time Management, and Service Delivery? You love working with technology and enjoy being hands-on technically when needed. You have 8+ years advising enterprise-level customers on strategic initiatives. This position can remote anywhere in the U.S.

If you also have Citrix certifications, 8+ years of supporting enterprise customers in the Cloud and Networking field, we’d love to speak with you!

Position Overview

The Senior Technical Account Manager provides a high level of technical leadership for Enterprise Support customers and works with experienced technical staff to remediate any technology health-related issues. In addition, you will work to reduce risk to the environment through a range of problem resolution and proactive services aimed at maximizing the value of Citrix products and increasing customer skills. You will lead to high impact business discussions through an in-depth understanding of the product portfolio. You drive effective engagements and have high-level written and verbal communication skills. You will refer more complex problems to higher- level technicians. Knowledge of operational systems may be broad, but not as in-depth as a field engineer.

Role Responsibilities

  • Works to achieve operational targets with a major impact on the departmental results.
  • Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.).
  • May manage large projects or processes that span outside of the immediate job area.
  • Responsible for making moderate to significant improvements in processes, systems or products to enhance the performance of the job area.
  • Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis, and investigation to understand the problem.
  • Problems typically impact multiple departments or specialties.
  • Problems are typically solved through drawing from prior experience and analysis of issues.

Basic Qualifications

  • Requires deep knowledge of job areas obtained through advanced education combined with experience.
  • Viewed as having a specialty within the discipline. May have a broad knowledge of project management.
  • Requires a University Degree or equivalent experience and minimum 8 years of prior relevant experience; or Master’s degree with 6 years; or PhD with 3 years of experience.

Preferred Qualifications:

  • Hands-on networking experience, preferably with layers L4 - L7 and SSL acceleration.
  • A love and high level of skill in networking with exposure to NetScaler or other relevant load balancing products (i.e. F5, Brocade, Juniper, Riverbed, Barracuda, etc.).


What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work.  If you’re driven, passionate and curious, we invite you to make a difference with a brand you can believe in. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If we just described you, then we really need to talk.

Functional Area:Technical Relationship Management (TRM)

About us:

Citrix is a cloud company that enables mobile workstyles.  We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture.  We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number "63879". Message & data rates may apply. Please refer to our privacy policy for more information.

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